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Care Wyvern

Overall: Good read more about inspection ratings

Yarde Place, Taunton, Somerset, TA1 1UR (01823) 325554

Provided and run by:
EsKe Limited

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

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Background to this inspection

Updated 28 October 2020

The inspection:

•We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Service and service type:

•Care Wyvern is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults.

•The service had two managers registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

•Inspection site visit activity started on 25 February and ended on 26 February 2019.

Inspection team:

•Day one of this inspection was completed by an inspector and an specialist nurse advisor. A single inspector completed the inspection on day two We also had two experts by experience who made telephone calls to people. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Notice of inspection:

•This inspection was unannounced

What we did:

•We reviewed the information we held about the service. This included the previous inspection report, notifications since the last inspection and feedback from the local authority. Notifications are changes, events and incidents that the service must inform us about.

•We used information the provider sent us in their Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

•We spoke with both directors who owned the service, the operational manager, two registered managers and the business development manager. We also spoke with four care staff and one apprentice. We spoke with 16 people who received personal care and eight familiy members who were closely involved in peoples care and support. We also visited two people in their own homes. After the inspection, we contacted five health and social care professionals to seek their views on the service. Two responded.

•We looked at records relevant to the management of the service. These included eight care plans. We reviewed risk management plans, health and safety records, complaint and incident reports, six staff recruitment files, staff training records, medicine management records, and performance monitoring reports.

Overall inspection


Updated 28 October 2020

About the service:

•Care Wyvern provides a domiciliary care service to people who live in their own homes. The registered manager and designated administrative staff are based at the agency's office. Care Wyvern is classed as a small agency which means that it provides support with personal care to no more than 100 people. At the time of this inspection the agency was providing support with personal care to 41 people.

Rating at last inspection:

•At the last inspection the service was rated Good. (3 September 2016)

Why we inspected:

•This inspection was a scheduled inspection based on the previous rating.

People’s experience of using this service:

•There were two registered managers in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

•People told us they felt safe and supported by staff who visited them. Staff were mostly punctual and consistent at carrying out visits with people in a person-centred manner.

•One person told us, “Whenever possible, they are on time, they always phone before if there’s any problem. If I need to change a time, I usually phone before and ask. If it’s not possible I change/cancel the care visit.” People were supported to continue living at home in a way that enabled them to be as independent as possible.

•Staff were trained and supported to be effective carers in a collaborative team. Where needed, staff were quick to support people to have access to health care professionals such as GPs, dentist and opticians or, when necessary, emergency services. One relative told us, “We would recommend them, they really care about the people.”

•People and relatives described staff as caring and kind towards them. Staff were approachable and friendly with people they cared for and knew them well.

•Care plans were created with people and relatives to ensure they were person centred and tailored to peoples’ needs and routines.

•The service was well managed by a supportive and progressive management team. People, staff and relatives were involved in helping the service improve.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk “

Follow up:

•We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.