The Care Quality Commission
  • Doctor
  • GP practice

Rowlands Castle Surgery

Overall: Good read more about inspection ratings

12 The Green, Rowlands Castle, Hampshire, PO9 6BN (023) 9241 2846

Provided and run by:
Rowlands Castle Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Rowlands Castle Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Rowlands Castle Surgery, you can give feedback on this service.

22 April 2020

During an annual regulatory review

We reviewed the information available to us about Rowlands Castle Surgery on 22 April 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

18/10/2018

During a routine inspection

This practice is rated as Good overall. (Previous rating April 2016 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Rowlands Castle Surgery on 18 October 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice was adjusting to a new clinical leadership following recent retirements within the senior clinical team.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • Patients were very positive about the care they received at the practice.
  • There was a focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Review the practice’s policies so that all policies contain up to date and relevant information and are shared with all appropriate staff.
  • Continue to improve the uptake for cervical screening to achieve the national target of 80%.
  • Review how the needs of all identified carers in the practice population are discussed.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

20 April 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Rowlands Castle Surgery on 20 April 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Ensure daily cleaning of specialist equipment checks are recorded accurately on a regular basis.
  • Consider making patient information leaflets available in easy read formats.
  • Ensure staff have the opportunities to share learning, ideas and improvements for the practice and have clinical meetings as relevant to their role and that these are recorded.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice