Rowlands Castle Surgery

Updated 6 December 2018

Rowlands Castle Surgery is located in Rowlands Castle, Hampshire. The practice area covers the local village and the neighbouring rural area. The premises building is owned and maintained by the GP partners at the practice.

Rowlands Castle Surgery is located at:

12 The Green

Rowlands Castle

Hampshire

PO9 6BN

The local clinical commissioning group (CCG) is the South Eastern Hampshire CCG. Rowlands Castle Surgery is registered with the Care Quality Commission to provide the following regulated activities:

• treatment of disease, disorder or injury
• diagnostic and screening procedures
• maternity and midwifery services
• surgical procedures
• family planning

The practice has approximately 4,200 registered patients.

Rowlands Castle Surgery has two GP partners and one salaried GP, two GPs are male and one is female. There are two practice nurses. The practice also employs a practice manager and a team of reception and administration staff. The practice is a training practice for medical students.

The practice is open Monday-Friday 8.00am-6.30pm. Extended hours appointments are available on alternate Mondays until 7.00pm, and alternate Saturdays from 8.30am to 11.30am. Opening times information is provided on the practice leaflet and on the surgery website. Out of hours services can be accessed via the NHS 111 service.

Updated 6 December 2018

This practice is rated as Good overall. (Previous rating April 2016 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Rowlands Castle Surgery on 18 October 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice was adjusting to a new clinical leadership following recent retirements within the senior clinical team.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• Patients were very positive about the care they received at the practice.
• There was a focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Review the practice’s policies so that all policies contain up to date and relevant information and are shared with all appropriate staff.
• Continue to improve the uptake for cervical screening to achieve the national target of 80%.
• Review how the needs of all identified carers in the practice population are discussed.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 6 December 2018

Updated 6 December 2018

Updated 6 December 2018

Updated 6 December 2018

Updated 6 December 2018

Updated 6 December 2018