Archived: SureCare Lambeth Also known as AHM Care LTD

SureCare Lambeth is a domiciliary care service providing care and support to people in their own homes. At the time of the inspection there were three people receiving personal care support.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and their relatives felt they were safe from the risk of poor care. They were supported to take their medicines in a safe manner. Risk assessments were completed when people first began to use the service so that staff could support them safely. Recruitment procedures were robust.

Care workers received appropriate and training and regular supervision. People received adequate support in relation to their nutrition and their general healthcare needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us that care workers were kind and caring. People were supported to maintain their independence and were involved in the delivery of the care which met their needs.

Individual care plans were in place and these reflected people’s needs and preferences. Complaints were investigated and recorded appropriately. There were no records in relation to end of life care, we will follow this up at our next planned inspection.

People and their relatives were happy with the way the service was managed. The manager carried out checks to ensure the quality of care being delivered was good.

Rating at last inspection

This service was registered with us on 24 October 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on when the service registered with us.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk