Background to this inspection
Updated
4 October 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was conducted by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
The service had a manager who was applying to become registered with the Care Quality Commission at the time of the inspection. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection. Inspection activity started on 29 August 2019 and ended on 02 September 2019. We visited the office location on 29 August 2019.
What we did before the inspection
We reviewed information we had received about the service since it had registered with us. We used this information to plan our inspection.
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with two staff, the manager and the business development manager.
We reviewed a range of records. This included two care records and medicines records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including complaints, incident forms, policies and procedures were reviewed.
After the inspection
We spoke with one person who used the service and one relative about their experience of the care provided. We also spoke with one care worker.
Updated
4 October 2019
About the service
SureCare Lambeth is a domiciliary care service providing care and support to people in their own homes. At the time of the inspection there were three people receiving personal care support.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives felt they were safe from the risk of poor care. They were supported to take their medicines in a safe manner. Risk assessments were completed when people first began to use the service so that staff could support them safely. Recruitment procedures were robust.
Care workers received appropriate and training and regular supervision. People received adequate support in relation to their nutrition and their general healthcare needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us that care workers were kind and caring. People were supported to maintain their independence and were involved in the delivery of the care which met their needs.
Individual care plans were in place and these reflected people’s needs and preferences. Complaints were investigated and recorded appropriately. There were no records in relation to end of life care, we will follow this up at our next planned inspection.
People and their relatives were happy with the way the service was managed. The manager carried out checks to ensure the quality of care being delivered was good.
Rating at last inspection
This service was registered with us on 24 October 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on when the service registered with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk