The Care Quality Commission
  • Doctor
  • GP practice

Lingwell Croft Surgery

Overall: Good read more about inspection ratings

16 Shelldrake Drive, Middleton, Leeds, West Yorkshire, LS10 3NB (0113) 270 4848

Provided and run by:
Lingwell Croft Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Lingwell Croft Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Lingwell Croft Surgery, you can give feedback on this service.

20 December 2019

During an annual regulatory review

We reviewed the information available to us about Lingwell Croft Surgery on 20 December 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

During a routine inspection

This practice is rated as Good overall. The practice was previously inspected in October 2014 and received a rating of Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Lingwell Croft Surgery on 13 November 2018 as part of our inspection programme.

Our key findings across all the areas we inspected were as follows:

  • There was a comprehensive system in place to ensure the safe management of high risk medicines.
  • Systems for managing staff training and induction were effective.
  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The Patient Participation Group (PPG) engaged with patients and actively supported membership to include people from all backgrounds.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
  • In addition to urgent daily appointments, the practice kept appointments free for patients who may be referred to their GP by NHS 111. The practice enabled NHS 111 services to directly book into the practices appointment system.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Tuesday 14 October 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an inspection of Lingwell Croft Surgery on 14 October 2014 as part of our comprehensive programme of inspection of primary medical services. 

We have rated the practice as providing a good service overall. Details of these findings are in the following report, but in summary our key findings were as follows:

  • Information from NHS England and the clinical commissioning group (CCG) indicated that the practice had a good track record for maintaining patient safety.
  • Care and treatment was being delivered in accordance with current published best practice guidelines. Patient needs were consistently met and referrals to secondary care were made in a timely manner.
  • All the patients who completed CQC comment cards, and those we spoke with during our inspection, were complimentary about the care they received.
  • The practice had an effective complaints policy and responded appropriately to complaints.
  • The leadership team were effective and had a clear vision and purpose. There were systems in place to drive continuous improvement.

We found that patients who worked had good access to the practice. There were good infection control processes. Patients were treated with kindness and respect. Patients’ needs were met and effective communication with patients appeared to be the priority for the practice.

Sincerely,

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

28 January 2014

During a routine inspection

During the inspection we spoke with seven staff. Patients were asked if they would like to speak with an inspector however patients choose not to speak with us. We therefore looked at a patient survey completed by the practice. Comments included: 'All the doctors are lovely;' 'Receptionists brilliant' and 'Very caring staff.'

Patients' needs were assessed and care and treatment was planned and delivered in line with their individual wishes.

Staff had received training in the safeguarding vulnerable of adults and children. They were aware of the appropriate agencies to refer safeguarding concerns so patients were protected from harm.

Staff told us they were well supported in their work. They told us they able to access training opportunities.

The provider had an effective system in place to identify, assess and manage the service.