• Doctor
  • GP practice

Lingwell Croft Surgery

Overall: Good read more about inspection ratings

16 Shelldrake Drive, Middleton, Leeds, West Yorkshire, LS10 3NB (0113) 270 4848

Provided and run by:
Lingwell Croft Surgery

Latest inspection summary

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Background to this inspection

Updated 17 January 2019

Lingwell Croft Surgery is registered with CQC to provide primary care services. The regulated activities that they are registered to provide are family planning, surgical procedures, treatment of disease, disorder or injury and diagnostic and screening procedures.

These regulated activities are provided from the following address: 16 Shelldrake Drive, Middleton, Leeds, West Yorkshire, LS10 3NB.

Tel: 0113 270 4848

Website:

The practice is open 8:30am to 8:00pm on Monday and Tuesday, 8:30am to 6.00pm on Wednesday to Friday; and closed on a weekend. Patients can book appointments in person, via the phone and online.

When the practice is closed patients access the out of hours NHS 111 service.

The practice is part of NHS Leeds CCG. It is responsible for providing primary care services to 14,897 patients. The female patient population of the practice made up 51% of the practice population, 49% are males and 17% of all patients are over 60 years of age.

The practice is meeting the needs of an increasingly elderly patient list size.

This practice is well-established and has 10 GPs, six of whom are partners. There are six male and four female GPs.

Urgent appointments are available each day and GPs also provide telephone consultations for patients. An out of hours service is provided for patients by a federation when the practice is closed. Information about the out of hours service is provided to patients on the practice website and the practice phone system. Patients can book out of hours appointments via the practice.

When we returned to the practice for this inspection, we checked, and saw that the previously awarded ratings were displayed, as required, in the practice premises. The overall rating was displayed on the practice website with a link to the inspection report.

Overall inspection

Good

Updated 17 January 2019

This practice is rated as Good overall. The practice was previously inspected in October 2014 and received a rating of Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Lingwell Croft Surgery on 13 November 2018 as part of our inspection programme.

Our key findings across all the areas we inspected were as follows:

  • There was a comprehensive system in place to ensure the safe management of high risk medicines.
  • Systems for managing staff training and induction were effective.
  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The Patient Participation Group (PPG) engaged with patients and actively supported membership to include people from all backgrounds.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
  • In addition to urgent daily appointments, the practice kept appointments free for patients who may be referred to their GP by NHS 111. The practice enabled NHS 111 services to directly book into the practices appointment system.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice