The Care Quality Commission
  • Doctor
  • GP practice

Haiderian Medical Centre

Overall: Good read more about inspection ratings

181 Corbets Tey Road, Upminster, Essex, RM14 2YN (01708) 225161

Provided and run by:
Haiderian Medical Centre

All Inspections

During an assessment under our new approach

We carried out an assessment of Haiderian Medical Centre and the Dorkins Way branch site on the 11 May 2026; this is a GP practice that delivers services to approximately 7,521 people under a GP contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 89% White, 5% Asian, 2.5% Mixed, and 2.5% Black. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 10th decile (10 of 10). The lower the decile, the more deprived the service population is relative to others.

We undertook this assessment due to the time elapsed since the previous inspection. This was a focused assessment. We assessed 10 specific quality statements, across 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. The assessment did not contain a review of clinical practices. Where relevant, further commentary is provided in the quality statements section of this report.

Leaders were innovative in how they listened to information about people who were most likely to experience inequality in experience or outcomes. They actively used this information to provide exceptionally tailored care, support and treatment. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers. People could access care, treatment and support when they needed it.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity. The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

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29/03/2018

During a routine inspection

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall. (Previous inspection 25 March 2015 – Good)

The key questions are rated as:

Are services safe? - Good

Are services effective? - Good

Are services caring? - Good

Are services responsive? - Outstanding

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People - Outstanding

People with long-term conditions - Good

Families, children and young people - Outstanding

Working age people (including those recently retired and students - Good

People whose circumstances may make them vulnerable - Outstanding

People experiencing poor mental health (including people with dementia - Good

We carried out an announced inspection at Haiderian Medical Centre on 29 March 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it. Patients said they found it easy to make an appointment with a named GP and that there was continuity of care. For example same day urgent appointments were available.
  • The practice has a strong community involvement
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

We saw areas of outstanding practice in the responsive provision of extra services and support to all of the population groups. For example:

  • The practice embraced social prescribing, hosting a regular afternoon tea party, aimed at targeting social isolation and loneliness in the elderly.
  • The practice had run a workshop for parents of children under 5 years old who had presented frequently with their children, for minor ailments that would have been suited to home care. GPs delivered educational information on the three most common minor ailments seen at the practice e.g. cough, fever and ear pain.
  • The practice had run a healthy lifestyle workshop for people eligible for the NHS Health Checks.
  • The practice had also worked with a private company that specialised in Virtual Reality (VR) use in Healthcare. Using their experience the practice was able to use VR for therapeutic purposes, such a relaxation for the patient and respite for the carers.

There were areas where the Provider could make improvements and the should:

  • Consider improving the way in which carers are identified so as to increase the numbers who support can be offered to.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

25 March 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at the Haiderian Medical Centre on 25 March 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing well-led, effective, caring, safe and responsive services. It was also good for providing services for the care provided to older people, people with long term conditions, families, children and young people, working age people (including those recently retired and students), people whose circumstances may make them vulnerable and people experiencing poor mental health (including people with dementia).

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and that they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care. For example same day urgent appointments were available.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

 

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice