Haiderian Medical Centre

Updated 13 April 2026

We carried out an assessment of Haiderian Medical Centre and the Dorkins Way branch site on the 11 May 2026; this is a GP practice that delivers services to approximately 7,521 people under a GP contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 89% White, 5% Asian, 2.5% Mixed, and 2.5% Black. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 10th decile (10 of 10). The lower the decile, the more deprived the service population is relative to others.

We undertook this assessment due to the time elapsed since the previous inspection. This was a focused assessment. We assessed 10 specific quality statements, across 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. The assessment did not contain a review of clinical practices. Where relevant, further commentary is provided in the quality statements section of this report.

Leaders were innovative in how they listened to information about people who were most likely to experience inequality in experience or outcomes. They actively used this information to provide exceptionally tailored care, support and treatment. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers. People could access care, treatment and support when they needed it.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity. The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

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Updated 13 April 2026

As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. People we spoke with were very positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey, which showed all feedback was positive and aligned with or above both local and national averages. For example, 95% of people stated their needs were met, and 88% stated they had a good overall experience.

The leaders established a targeted “Vulnerable Voices” patient participation group (PPG) to engage underrepresented groups such as patients with a learning disability, severe mental health, dementia, housebound patients, and carers who were asked to complete surveys to enable staff to understand the challenges they experienced when accessing the practice. The feedback from the surveys from carers was positive, and they stated the challenges were access to appointments and continuity of care. In response the practice sent carers invitations to health checks and to improve access ensured they were easily identified by staff on the computer system.

To ensure the practice received more feedback from children and young people they had developed a pictorial survey.