CGL Spectrum

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff treated service users with compassion and kindness. They understood the individual needs of service users and supported them to understand and manage their care and treatment. Staff involved service users in care planning and risk assessment and actively sought their feedback on the quality of care provided. However, service users were not routinely offered a copy of their care plan.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People we spoke with were complimentary about the services and staff. One service user we spoke with told us they visited the service every morning as they could sit in the warmth and get a hot drink. They told us that even though they were experiencing complex issues with their substance use the staff were doing all they could to support them and had helped them to find accommodation. Service users felt they were supported to have choice and control over their own care and support.

Staff told us family members received support through regular carers groups, including an 8-week parent and carer group for those living with young people under the age of 21 struggling with a substance misuse issue.

Staff supported service users to engage in developing support networks both at the service and within the local community, this included workshops and groups run by CGL staff and staff directed service users to other services and supported them to access those services if they needed help.

Families and carers could give feedback on the service they received via surveys or community meetings, feedback reviewed was positive. Care plans included details of people’s day-to-day needs and preferences, wants and wishes, information included details about people’s hobbies, interests and important relationships.

Service users had the opportunity to feedback at monthly have your say groups.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.