Cam & Uley Family Practice Also known as The Orchard Medical Centre

Updated 21 May 2025

Date of Assessment: 26 June 2025 to 22 July 2025. Cam and Uley Family Practice is a GP practice that delivers services to approximately 11,068 people. Services are delivered from both the main practice known as Cam and the branch surgery in Uley, operating under a contract held with NHS England. A dispensary service is also available on-site. The National General Practice Profiles states the ethnic make-up of the practice population is 97.6% white and 2.4% black, Asian, mixed and other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the first decile (9 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report. We assessed all quality statements across the safe, effective, caring, responsive and well-led key questions. We found there was a strong focus on safety and saw leaders investigated concerns appropriately. The practice reviewed and responded to feedback and continued to improve and embed systems and processes.

Updated 21 May 2025

The National GP Patient Survey showed people were positive about the quality of their care and treatment. As part of the assessment, the practice was asked to share a feedback link on their website and display a poster within the practice, encouraging people to provide feedback to CQC. We received feedback from 62 people of which 90% were positive. Whilst our inspection did not find any elements of care not meeting the expected standard, the 10% of negative feedback we received indicated difficulty accessing care, support, and treatment that aligned with their individual needs and preferences. The practice had an active Patient Participation Group (PPG) who shared the views of people using the service. Representatives of the PPG told us the practice listened to their feedback. For example, following feedback about the proposed new electronic triaging system, the practice recognised challenges faced by digitally excluded people and responded by ensuring appropriate support and guidance was provided during implementation. Additionally, the practice collaborated with the local community hub (GL11), located just 100 meters away, to arrange IT support and training for people to ease the transition.