• Doctor
  • GP practice

Petersfield Surgery

Overall: Good read more about inspection ratings

70 Petersfield Avenue, Harold Hill, Romford, Essex, RM3 9PD (01708) 347105

Provided and run by:
Petersfield Surgery

All Inspections

During an assessment under our new approach

Date of Assessment: 28 July 2026. Petersfield Surgery is a GP practice and delivers services to approximately 8,630 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 74% White, 9% Asian, 4% Mixed, 11% Black and 2% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 4th decile (4 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. The assessment did not include a review of clinical practices. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection and took steps to control the risk of it spreading. Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. People could mostly access care, treatment and support when they needed it. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes. However, further work was required to embed effective governance systems to provide leaders with assurance of clinical staff competence and to improve and to improve clinical meetings minutes.

18 January 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Petersfield Surgery on 18 January 2017 Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • The practice annually reviewed all significant events and complaints to identify trends and ensure systems are in place to limit the opportunity for reoccurrence.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice did not restrict the number of issues patients could raise in one appointment.
  • Patients that walked in without an appointment were seen on the same day. The practice operated a policy that no patient would be turned away without being seen.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Ensure its own policy in relation to recording the use of chaperones in patients’ notes is adhered to.

  • Monitor higher than average exception reporting rates for patients with diabetes and mental health concerns.

  • Review the two-week referral process to ensure the revised procedure provides an sufficient failsafe to identify missed referrals.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice