• Doctor
  • GP practice

Petersfield Surgery

Overall: Good read more about inspection ratings

70 Petersfield Avenue, Harold Hill, Romford, Essex, RM3 9PD (01708) 347105

Provided and run by:
Petersfield Surgery

Latest inspection summary

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Our current view of the service

Good

Updated 8 July 2026

Date of Assessment: 28 July 2026. Petersfield Surgery is a GP practice and delivers services to approximately 8,630 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 74% White, 9% Asian, 4% Mixed, 11% Black and 2% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 4th decile (4 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. The assessment did not include a review of clinical practices. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection and took steps to control the risk of it spreading. Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. People could mostly access care, treatment and support when they needed it. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes. However, further work was required to embed effective governance systems to provide leaders with assurance of clinical staff competence and to improve and to improve clinical meetings minutes.

People's experience of the service

Updated 8 July 2026

As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience. The 2026 National GP Patient Survey results had 120 responses which showed people were mostly satisfied with services provided. For example, 92% of patients stated their needs were met and 74% stated they had a very or fairly good overall experience, which were both in line with the national and local averages. In addition, 92% stated they had confidence and trust in the healthcare professional they saw or spoke to, and 83% stated the healthcare professional was good at listening to them.

The leaders also monitored the Friends and Family Test feedback which they reported was mainly positive.