14/10/2014
During a routine inspection
Letter from the Chief Inspector of General Practice:
We carried out an announced inspection visit on 14 October 2014. The overall rating for the practice was good.
We found the practice to be good in the areas of safe, caring and effective and for the population groups it serves. In addition we rated the practice as outstanding with respect to its responsiveness to patient’s needs.
Our key findings were as follows:
- Where incidents had been identified relating to safety, staff had been made aware of the outcome and action taken where appropriate, to keep people safe.
- All areas of the practice were visibly clean and where issues had been identified relating to infection control, action had been taken.
- People received care according to professional best practice clinical guidelines. The practice had regular information updates, which informed staff about new guidance to ensure they were up to date with best practice.
- The service ensured people received accessible, individual care, whilst respecting their needs and wishes.
- We found there were positive working relationships between staff and other healthcare professionals involved in the delivery of service.
We saw areas of outstanding practice including:
- The practice actively supported the Patient Participation Group and the ‘Practice Health Champions’ who were volunteers. They work with the staff to find new ways to improve the service and help to meet the health needs of patients and the wider community.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice