Archived: City View Medical Practice

Updated 11 December 2014

The practice has five general practitioners (GP) partners and three salaried GPs (six female and two male). It is a training practice and received its first registrar in February 2009. Working alongside the GPs are three practice nurses and two health care assistants. There is an experienced management team including, a practice manager and assistant manager, and administration/reception staff; a total of 25 members of staff are employed by the practice.

The practice has a Primary Medical Services (PMS) contract. PMS is a locally agreed alternative to General Medical Service (GMS) for providers of general practice. Their registered list of patients is 12,100.

Opening times are: Monday and Thursday 8am – 8.00pm, Tuesday, Wednesday and Friday 8am – 6pm. The practice is closed from 12 noon on the second Tuesday of every month and this is for training purposes.

When the practice is closed, out-of-hours cover for emergencies is provided by telephoning the normal surgery telephone number. Alternatively, urgent healthcare advice is provided by telephoning the Out of Hours 111 service.

In addition to the general GP services, the practice offer a range of specialist clinics/services and these include: Antenatal/postnatal – maternity services, child health surveillance check-ups for under 5 years, long term conditions, family planning, contraception implants, immunisations and vaccinations and minor surgery.

Updated 11 December 2014

Letter from the Chief Inspector of General Practice:

We carried out an announced inspection visit on 14 October 2014. The overall rating for the practice was good.

We found the practice to be good in the areas of safe, caring and effective and for the population groups it serves. In addition we rated the practice as outstanding with respect to its responsiveness to patient’s needs.

Our key findings were as follows:

• Where incidents had been identified relating to safety, staff had been made aware of the outcome and action taken where appropriate, to keep people safe.
• All areas of the practice were visibly clean and where issues had been identified relating to infection control, action had been taken.
• People received care according to professional best practice clinical guidelines. The practice had regular information updates, which informed staff about new guidance to ensure they were up to date with best practice. 
• The service ensured people received accessible, individual care, whilst respecting their needs and wishes.
• We found there were positive working relationships between staff and other healthcare professionals involved in the delivery of service. 

We saw areas of outstanding practice including:

• The practice actively supported the Patient Participation Group and the ‘Practice Health Champions’ who were volunteers. They work with the staff to find new ways to improve the service and help to meet the health needs of patients and the wider community.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 11 December 2014

There were systems in place to ensure patients with multiple conditions received one annual recall appointment wherever possible. This helped to offer the patient a better overall experience in meeting their needs.  Healthcare professionals were skilled in specialist areas and their on-going education meant they were able to ensure best practice was being followed. Patients with long term conditions were represented on the Patient Participation Group (PPG).

Updated 11 December 2014

The practice ensured care for mothers, babies and young people was safe, caring, responsive and effective. The practice provided family planning clinics, childhood immunisations and maternity services. There was health education information relating to these areas in the practice to keep people informed.

Updated 11 December 2014

The practice made provision to ensure care for older people was safe, caring, responsive and effective. All patients over 75 years had a named GP. There were systems in place to ensure that older people had regular health checks and timely referrals were made to secondary (hospital) care. Good information was available to carers. Older people were represented on the Patient Participation Group (PPG).

Updated 11 December 2014

The practice ensured care for working age people and those recently retired was safe, caring, responsive and effective. The practice had extended hours to facilitate attendance for patients who could not attend appointments during normal surgery hours.  There was also an online booking system for appointments.

Updated 11 December 2014

The practice ensured care for people experiencing a mental health problem was safe, caring, responsive and effective. The practice has access to professional support such as the local mental health team and psychiatric support as appropriate.

Updated 11 December 2014

The practice ensured care for vulnerable people, who may have poor access to primary care was safe, caring, responsive and effective. The practice had arrangements in place for longer appointments to be made available where patients required this and access to translation services when needed. There was a hearing loop system for patients who have hearing difficulties and information available in large print for those with a visual impairment.