Archived: Eagle Eyed Care Limited

Eagle Eyed Care is a domiciliary care agency. It is registered to provide personal care to people in their own homes, including older people. At the time of the inspection visit the service supported 3 people.

People’s experience of using this service

People felt safe using the service and staff understood how to recognise and report abuse. Staff recruitment processes included background checks to review their suitability to work with vulnerable adults. People received support from staff when needed and were supported to have their medicines as prescribed.

Staff prepared meals in line with people’s specific nutritional needs to maintain their well-being. People were assisted to obtain advice from healthcare professionals when required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with care and dignity, and their independence was promoted wherever possible.

People were involved in planning their care with support from staff. People and their families understood how to complain if they wanted to.

There was not a registered manager at the service at the time of our inspection visit. The provider was acting as the manager of the service and was open and honest. The provider worked in partnership with outside agencies to improve people’s support when required. There were checks in place to ensure good standards of care were maintained.

Rating at inspection

This service was registered with us in October 2018 and this is the first inspection. All areas have been rated as good, this meant the overall rating for the service was good.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.