Archived: Eagle Eyed Care Limited

Updated 28 November 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

There was one inspector.

Service and service type

Eagle Eyed Care is a domiciliary care agency. It provides personal care to people living in their own homes.

The service did not have a manager registered with the Care Quality Commission. This means that the provider had sole legal responsibility for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure the provider would be in the office to support the inspection. Inspection activity started on 15 October 2019 and ended on 28 October 2019. We visited the office location on the 24 October 2019.

What we did before the inspection

We looked at the information we held about the service. We checked records held by Companies House. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection

We spoke with the provider who was responsible for supervising the management of the service. We reviewed a range of records. This included two people’s care records and medication records. We looked at one staff file in relation to recruitment and staff supervision and a variety of records relating to the management of the service, including checks on the quality of care provided.

After the inspection

We received feedback from one member of staff and one person who used the service.

Updated 28 November 2019

About the service

Eagle Eyed Care is a domiciliary care agency. It is registered to provide personal care to people in their own homes, including older people. At the time of the inspection visit the service supported 3 people.

People’s experience of using this service

People felt safe using the service and staff understood how to recognise and report abuse. Staff recruitment processes included background checks to review their suitability to work with vulnerable adults. People received support from staff when needed and were supported to have their medicines as prescribed.

Staff prepared meals in line with people’s specific nutritional needs to maintain their well-being. People were assisted to obtain advice from healthcare professionals when required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with care and dignity, and their independence was promoted wherever possible.

People were involved in planning their care with support from staff. People and their families understood how to complain if they wanted to.

There was not a registered manager at the service at the time of our inspection visit. The provider was acting as the manager of the service and was open and honest. The provider worked in partnership with outside agencies to improve people’s support when required. There were checks in place to ensure good standards of care were maintained.

Rating at inspection

This service was registered with us in October 2018 and this is the first inspection. All areas have been rated as good, this meant the overall rating for the service was good.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.