About the service
Serenity – Birmingham is a domiciliary care service. It was providing personal care to 40 older people and younger adults at the time of the inspection.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using this service and what we found
People were safeguarded from the potential risks of abuse and ill-treatment. People and relatives knew how to raise any concerns with the provider or the local authority. People were confident any concerns raised would be taken seriously and acted on by the provider.
Staff members knew the different types of abuse and what to do if they suspected wrongdoing.
The provider had systems in place to respond to concerns raised with them. The provider followed safe recruitment checks when employing new staff members.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 23 October 2020).
Why we inspected
The inspection was prompted in part by a notification of a specific incident. Following which a staff member was subject to a criminal investigation. As a result, this inspection did not examine the circumstances of the incident.
The information CQC received about the incident indicated potential concerns about the management of staff recruitment and safeguarding adults from the risk of abuse. This inspection examined those risks.
We found no evidence during this inspection that people were at risk of harm from this concern.
The overall rating for the service has not changed following this targeted inspection and remains good.
CQC have introduced targeted inspections to follow up on a Warning Notice or other specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.