Updated 16 November 2021
Why we inspected
This was a targeted inspection to check whether the provider had systems and processes in place to effectively safeguard people from potential abuse. As part of this we checked the provider was following safe recruitment practices when employing staff.
This inspection was completed by two inspectors.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. This means they, along with the provider, are legally responsible for how the service is run and for the quality and safety of the care provided.
The registered manager was not present at this inspection owing to pre-arranged annual leave. However, we were supported by the area manager and nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.
Notice of inspection
We gave the service 48 hours' notice of the inspection. This was because it is a domiciliary care service and we needed to be sure that someone would be in the office to support the inspection.
Inspection activity started on 27 October 2021 and ended on 28 October 2021. We visited the office location on 28 October 2021 to see the provider and staff; and to review care records, policies and procedures.
What we did before the inspection
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
We reviewed information we had received about the service since the last inspection. We asked the local authority and Healthwatch for any information they had which would aid our inspection. Local authorities together with other agencies may have responsibility for funding people who used the service and monitoring its quality. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all of this information to plan our inspection.
During the inspection
We spoke with one person who used the service and four relatives. In addition, we spoke with six staff members including three carers, care co-ordinator, area manager and the nominated individual. We looked at the care and support plans for three people and a range of the providers policies, communications and training records related to safeguarding adults. We also confirmed the safe recruitment of four staff members.
After the inspection
We reviewed the information gathered to validate evidence found.