St Hilary Group Practice

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence that the service’s leadership, management and governance assured high-quality, person-centred care and promoted an open and fair culture. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service had a shared vision, strategy and culture. This was based on transparency, equity, equality, human rights, diversity, inclusion and engagement. Staff and leaders understood the challenges and the needs of people and their communities.

Feedback from staff reflected a positive and inclusive culture. Staff described leaders as visible, approachable and supportive, and reported feeling valued, listened to and well supported in their roles. Staff spoke positively about teamwork, flexible working arrangements and the practice's commitment to staff wellbeing, equality, diversity and inclusion. A strong learning culture was evident, with staff having access to training, development opportunities and regular discussion of clinical and safeguarding matters. Staff demonstrated a clear understanding of the practice vision, values and objectives and described opportunities to contribute to service development. Leaders promoted a culture of open communication through regular clinical and management meetings, protected learning time and shared learning opportunities.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The service had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

The practice had clear governance arrangements in place, with defined roles, responsibilities and lines of accountability that supported effective oversight and decision-making. Leaders used a range of governance processes, including audits, quality assurance activities, action plans and regular meetings to monitor performance, identify risks and drive improvement. Policies and procedures were routinely reviewed and updated, and staff described good communication across the organisation through regular clinical, operational and protected learning meetings. Staff were clear about their responsibilities and reported that leaders were visible, accessible and supportive. The practice also maintained positive working relationships with external stakeholders and had business continuity arrangements in place to support service resilience.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.