St Hilary Group Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Patients, staff and members of the PPG consistently described the practice as caring, compassionate and respectful. The results of the 2026 National GP Patient Survey were above local and national averages in several key areas. For example, 96% of respondents to the survey had confidence and trust in the healthcare professional they saw or spoke to, compared to a national average of 93%. This was mirrored in patient feedback, highlighting continuity of care, personalised treatment and positive health outcomes, with patients reporting they felt valued, supported and involved in decisions about their care. Staff were positive about their experience and told us that leaders listened to feedback and used it for service improvements and patient engagement initiatives.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.