Broseley Medical Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service was exceptional at treating people with kindness, empathy and compassion. They respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Staff demonstrated a clear understanding of how they promoted privacy and dignity in their work.

Feedback we received was positive regarding how people were treated. People spoke very highly of both clinical and non-clinical staff and consistently told us of how well staff cared for them and was responsive to their needs. This was reflective of the exceptional feedback the practice had received. This included thank you cards, compliments, feedback from their community, which was displayed in the waiting room, the Friends and Family Test (FFT) results and the 2026 National GP Patient Survey, where indicators were above national averages. This showed people felt listened to and felt they were treated with kindness.

During our site visit we observed positive interactions between staff and people using the service. Staff demonstrated a strong knowledge of their patients and had developed positive, trusting working relationships with them. Staff shared examples of how they had supported a vulnerable patient with accessing safe care and treatment. This included the patient being treated by the same clinician where possible for continuity of care.

Staff shared examples of how they felt valued in their work. A staff wellbeing survey had recently been undertaken, which was overwhelmingly positive with 100% of respondents stating they felt very well supported in their work.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.