Valley View Surgery

Updated 16 May 2025

Date of Assessment: 10 and 23 July 2025

Valley View Surgery is a GP practice which provides primary care services to patients in Bradford, West Yorkshire. The practice is registered with the Care Quality Commission to deliver the regulated activities; diagnostic and screening procedures, maternity and midwifery services, surgical procedures and treatment of disease, disorder or injury. The practice is situated within the NHS West Yorkshire Integrated Care Board area and delivers Primary Medical Services to a patient population of approximately 6,500. The practice is part of the Bradford City 5 Primary Care Network.

Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the lowest decile (1 of 10). The lower the decile, the more deprived the practice population is relative to others. According to the latest available data, the ethnic make-up of the practice area is 59% Asian, 32% White, 3% Black, 3% Mixed, and 3% Other.

We carried out this assessment to follow up on concerns reported to us. At this assessment we reviewed the practice’s performance in the key questions safe, effective, caring, responsive, and well-led. The practice is rated requires improvement overall, and in the key questions caring and well-led. The practice is rated good in the key questions safe, effective and responsive. We have identified a breach of regulation 17 (good governance) and have asked the provider for an action plan in response to the concerns found at this assessment.

Updated 16 May 2025

As part of the assessment process, we asked the practice to invite patients to share their experience of the service via the Give Feedback on Care form on the Care Quality Commission website. We received 15 responses, 14 of which were positive about the service they had received from the practice.

The National GP Patient Survey for 2025 showed that the practice was performing in line with national averages in areas such as patients feeling that the healthcare professional they saw had all the information they needed about them during their last appointment, and patients having confidence and trust in the healthcare professional they saw or spoke to during their last appointment. The practice did not perform as well in areas such as patients finding it easy to contact the practice using their website or being offered a choice of time or day when they last tried to make an appointment. Of the 102 patients who completed the survey, 51% described their overall experience of the practice as good, compared to the local average of 70% and national average of 75%.

Feedback from representatives from the patient participation group, regarding their interactions with the practice, was positive.

The NHS Friends and Family Test data from March to June 2025 showed that at least 60% of respondents rated their overall experience of the practice as good or very good each month, however there were 5 or fewer responses each month.

The practice did not carry out its own patient surveys.