The Care Quality Commission
  • Doctor
  • GP practice

York Road Surgery

Overall: Good read more about inspection ratings

55 York Road, Ilford, Essex, IG1 3AF (020) 8514 0906

Provided and run by:
York Road Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about York Road Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about York Road Surgery, you can give feedback on this service.

24 July 2019

During an annual regulatory review

We reviewed the information available to us about York Road Surgery on 24 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

29 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at York Road Surgery on 29 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. The practice provided language translation to patients who needed it, and chaperones were available.
  • Information about services and how to complain was available and easy to understand; however, complaints forms were only available on request. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said that it could be difficult to get through to the practice by phone and that there could sometimes be a wait for an appointment. However, we noted that urgent appointments were available the same day and the practice had processes in place to ensure that patients with conditions which put them at high risk of unplanned admission to hospital were able to get an emergency appointment.
  • Some patients told us that appointments ran late.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • They should make complaints forms available to patients without the need to request them from staff.
  • They should continue to review the appointments system to ensure that patients are able to get an appointment when they need one and that appointments run to time.
  • They should ensure that they are taking action to identify all patients with caring responsibilities so that they can be offered support.
  • They should ensure that all staff are aware of the practice’s vision and strategy and their role in relation to it.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice