The Care Quality Commission
  • Residential substance misuse service

Banbury Lodge

Overall: Good read more about inspection ratings

The Hawthorns, Banbury, Oxfordshire, OX16 9FA

Provided and run by:
Sanctuary Banbury Limited

Important: The provider of this service changed. See old profile

All Inspections

15 September 2022

During a routine inspection

Our rating of this location stayed the same. We rated it as good because:

  • The service provided safe care. The premises were safe and clinical areas were clean. The service had enough staff. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
  • Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatment and therapy suitable to the needs of the clients and in line with national guidance and best practice.
  • The team had access to specialists required to meet the needs of clients under their care. Managers ensured staff received training, supervision, and appraisal. Staff worked well together as a multidisciplinary team and with relevant services outside the organisation.
  • Staff treated clients with compassion and kindness and understood individual needs. They actively involved clients in decisions and care planning.
  • The service was easy to access. Staff planned and managed discharge well and had alternative referral pathways for people whose needs it could not meet.
  • The service was well led, and the governance processes ensured that its procedures ran smoothly.

However:

  • Shortages in housekeeping staff meant non-clinical areas were not always cleaned to a high standard.
  • Medicines management process improvements needed further embedding.
  • The provider’s strict focus on maintaining COVID-19 isolation measures resulted in multiple complaints, staff anxiety, a lack of medical presence, and lengthy isolation periods for clients in which they experienced segregation.

5 & 6 February 2019

During a routine inspection

This was our first inspection of Banbury Lodge. The service opened in April 2018.

We rated Banbury Lodge as Good because:

  • The service was fully staffed, with a range of well trained and experienced staff. Staff put into practice the service’s values, and had contact with managers at all levels, including the most senior.
  • The provider placed a significant emphasis on staff training and professional development.
  • The environment was clean, spacious and furnished to a high standard.
  • The service had the appropriate arrangements in place to support clients with their detoxification in line with national guidance
  • All clients had personalised and holistic care plans
  • Staff stored client information on a securely accessible electronic case management system with
  • other relevant records. Medical admissions records, including assessments, were stored in paper file separate from the electronic system. There were plans in place to address this.
  • Care planning tools consistently reflected the 12 step philosophy of the service.
  • Clients spoke very highly about their experiences of the service, their therapeutic relationships with staff and the impact the service had on their lives.
  • There were policies in place to manage risk, including to clients leaving treatment prematurely and clients who were at risk of self-harm. All clients had risk assessments and detailed risk management plans for every identified risk.
  • The service showed a commitment to quality improvement.