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The provider of this service changed - see old profile


Inspection carried out on 5 & 6 February 2019

During a routine inspection

This was our first inspection of Banbury Lodge. The service opened in April 2018.

We rated Banbury Lodge as Good because:

  • The service was fully staffed, with a range of well trained and experienced staff. Staff put into practice the service’s values, and had contact with managers at all levels, including the most senior.
  • The provider placed a significant emphasis on staff training and professional development.
  • The environment was clean, spacious and furnished to a high standard.
  • The service had the appropriate arrangements in place to support clients with their detoxification in line with national guidance
  • All clients had personalised and holistic care plans
  • Staff stored client information on a securely accessible electronic case management system with
  • other relevant records. Medical admissions records, including assessments, were stored in paper file separate from the electronic system. There were plans in place to address this.
  • Care planning tools consistently reflected the 12 step philosophy of the service.
  • Clients spoke very highly about their experiences of the service, their therapeutic relationships with staff and the impact the service had on their lives.
  • There were policies in place to manage risk, including to clients leaving treatment prematurely and clients who were at risk of self-harm. All clients had risk assessments and detailed risk management plans for every identified risk.
  • The service showed a commitment to quality improvement.