Banbury Lodge

Updated 21 December 2022

Banbury Lodge is operated by Sanctuary Banbury Limited. It registered with CQC in September 2017 and opened in April 2018. It is a 23-bed residential unit providing detoxification and rehabilitation programmes to clients over the age of 16 with substance misuse needs, including alcohol and/or opiate dependency. The service also provides care for clients with gambling addiction and eating disorders. Admissions vary based on client need and range from two weeks to three months.

The residential service uses a medically monitored detox model that provides a programme of psychological interventions focused on positive behaviour change, thinking, and emotional response. The service provides care for clients who do not require 24-hour medical intervention, can self-care, and have full mental capacity.

Banbury Lodge is registered to provide:

• Accommodation for clients who require treatment for substance misuse and treatment of disease, disorder or injury.

A new manager had recently joined the service and was completing their registration process with us. This was completed after our inspection.

We lasted inspected the service in February 2019 and rated it good.

What people who use the service say

All the clients we spoke with were positive about their care and support. They appreciated the dedication of staff, the range of therapeutic activities, and the high quality and choice of food. Clients felt staff were genuinely caring and attentive.

Updated 21 December 2022

Our rating of this location stayed the same. We rated it as good because:

• The service provided safe care. The premises were safe and clinical areas were clean. The service had enough staff. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatment and therapy suitable to the needs of the clients and in line with national guidance and best practice.
• The team had access to specialists required to meet the needs of clients under their care. Managers ensured staff received training, supervision, and appraisal. Staff worked well together as a multidisciplinary team and with relevant services outside the organisation.
• Staff treated clients with compassion and kindness and understood individual needs. They actively involved clients in decisions and care planning.
• The service was easy to access. Staff planned and managed discharge well and had alternative referral pathways for people whose needs it could not meet.
• The service was well led, and the governance processes ensured that its procedures ran smoothly.

However:

• Shortages in housekeeping staff meant non-clinical areas were not always cleaned to a high standard.
• Medicines management process improvements needed further embedding.
• The provider’s strict focus on maintaining COVID-19 isolation measures resulted in multiple complaints, staff anxiety, a lack of medical presence, and lengthy isolation periods for clients in which they experienced segregation.

Updated 21 December 2022

Our rating of this service stayed the same. We rated it as good. See the above summary for details.

We rated this service as good because it was safe, effective, caring, responsive, and well led.