2 December 2015
During a routine inspection
The inspection took place on 2 December 2015 and was announced. We gave the provider 48 hours’ notice that we would be visiting the service. This was because we wanted to make sure staff were available to answer any questions we had or provide information that we needed. We also wanted the registered manager to ask people who used the service if we could visit them in their home. At our last inspection on 16 September 2013 the service was meeting all of the regulations that we assessed.
The service is registered to provide personal care to people in their own homes. At the time of the inspection the service was providing personal care to six people who were living in their own home within one ‘supported living’ facility.
There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People felt safe using the service and they were protected from the risk of abuse because the provider had systems in place to minimise the risk of abuse.
People were supported to receive their medicines as prescribed.
Staff were trained and supported to carry out their role.
Interactions between people and staff were friendly, relaxed and polite.
People were able to consent to the care they received and systems were in place to protect people’s rights if they did not have the ability to make decisions for themselves.
People were supported to stay healthy and opportunities were provided so people saw a range of health professionals.
People’s right to privacy was promoted and people’s independence was encouraged.
Staff were aware of the signs that would indicate that a person was unhappy, so that they could take appropriate actions. Systems were in place to monitor the quality of the service.