The Care Quality Commission
  • Doctor
  • Independent doctor

Newson Clinic

Overall: Outstanding read more about inspection ratings

Winton House, Church Street, Stratford-upon-avon, CV37 6HB (01789) 595004

Provided and run by:
Newson Health Limited

All Inspections

During an assessment under our new approach

Newson Clinic was established in 2018 by Dr Rebecca Lewis and Dr Louise Newson. The private clinic provides consultations, treatment and advice by experienced doctors, pharmacists and nurses specialising in the treatment of perimenopause, menopause, premenstrual syndrome (PMS), premenstrual dysphoric disorder (PMDD) and other women’s hormone health conditions. The service offers in-person and virtual appointments to women across the UK and beyond. Newson Clinic operates from two clinic locations: Winton House, Church Street, Stratford-upon-Avon CV37 6HB; and 32 Wimpole Street, London, W1G 8GT. On average, the service currently provides 1936 appointments a month. During 2025, the clinic undertook an average of 2,075 patient appointments per month. Newson Clinic’s mission is to listen, educate and empower to improve the health, wellbeing and lives of their patients. In addition to the services provided for patients through the clinic, Newson Clinic has developed the ‘Balance’ software application programme (App) which is free to the public and provides medically approved resources to educate and enable people to make informed choices about their health during perimenopause and menopause. Newson Clinic was registered with CQC in 2018 to provide the following regulated activities: diagnostic and screening procedures, family planning and treatment of disease, disorder, or injury. The service was previously inspected in September 2019 and rated Good. This assessment was scheduled in response to concerns raised about the service within a television documentary aired in September 2024 and negative feedback received from 8 patients. We carried out an announced assessment of Newson Clinic on 7th and 16th October 2025. We assessed all of the quality statements for Safe, Effective, Caring, Responsive and Well-led, and rated the service as overall Outstanding.

02/09/2019

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at The Menopause Clinic on 2nd September 2019 as part of our current inspection programme.

This service is registered with CQC under the Health and Social Care Act 2008 to provide an independent doctors services to individual patients. Eleven patients provided feedback in preparation for the inspection. All comments were extremely positive about the service they received. Patients commented that they received excellent treatment, doctors were caring and friendly and that all doctors were knowledgeable and professional.

Our key findings were:

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • There was an open and transparent approach to safety and a system in place for recording, reporting and learning from significant events. The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents happened, the practice learned from them and reviewed their processes to ensure improvements were made.
  • There were clearly defined and embedded systems, processes and practices in place to keep people safe and safeguarded from abuse and for identifying and mitigating risks of health and safety.
  • Patients received effective care and treatment that met their needs.
  • The practice reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines and best practice.
  • Patients told us that all staff treated them with kindness and respect and that they felt involved in discussions about their treatment options.
  • Doctors had the appropriate skills, knowledge and experience to deliver effective care and treatment.
  • There were clear responsibilities, roles and systems of accountability to support effective governance.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centred care.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • There was visible practice and managerial leadership with audit arrangements in place to monitor quality.

We saw areas of outstanding practice:

  • There were no set limits to the number of consultations, so doctors were able to make a full assessment of medical needs.
  • For patients who were unwilling to consent to information being shared with their GP, duplicate consultation letters were sent to the patient for them to share with their GP should they wish to do so in the future.
  • Feedback from patients was consistently positive about the treatment they received. All comments were highly complementary about the service from a variety of sources including the clinic’s website, social media sites and from patients who completed comment cards.
  • There was a policy in place for providing menopausal support for members of staff. Staff we spoke with told us said they found this beneficial and very much appreciated this in the working environment.
  • The provider regularly published articles on menopause and other medical issues. An article on managing osteoporosis in menopausal women had been included in a recent medical publication.


Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care