Newson Clinic

Updated 26 June 2025

Newson Clinic was established in 2018 by Dr Rebecca Lewis and Dr Louise Newson. The private clinic provides consultations, treatment and advice by experienced doctors, pharmacists and nurses specialising in the treatment of perimenopause, menopause, premenstrual syndrome (PMS), premenstrual dysphoric disorder (PMDD) and other women’s hormone health conditions. The service offers in-person and virtual appointments to women across the UK and beyond. Newson Clinic operates from two clinic locations: Winton House, Church Street, Stratford-upon-Avon CV37 6HB; and 32 Wimpole Street, London, W1G 8GT. On average, the service currently provides 1936 appointments a month. During 2025, the clinic undertook an average of 2,075 patient appointments per month. Newson Clinic’s mission is to listen, educate and empower to improve the health, wellbeing and lives of their patients. In addition to the services provided for patients through the clinic, Newson Clinic has developed the ‘Balance’ software application programme (App) which is free to the public and provides medically approved resources to educate and enable people to make informed choices about their health during perimenopause and menopause. Newson Clinic was registered with CQC in 2018 to provide the following regulated activities: diagnostic and screening procedures, family planning and treatment of disease, disorder, or injury. The service was previously inspected in September 2019 and rated Good. This assessment was scheduled in response to concerns raised about the service within a television documentary aired in September 2024 and negative feedback received from 8 patients. We carried out an announced assessment of Newson Clinic on 7th and 16th October 2025. We assessed all of the quality statements for Safe, Effective, Caring, Responsive and Well-led, and rated the service as overall Outstanding.

Updated 26 June 2025

To hear from patients about their experiences we asked the service to share details of CQCs email and telephone number to provide their feedback. In addition, we provided the service with CQC comment card forms for patients to provide their written feedback about their experience. We received a total of 505 patient emails and telephone calls to our customer services centre and 57 written responses.

Of the 505 patient emails and telephone calls, 438 were positive about their experience of the service; 25 were mixed; and 42 were negative. All 57 written patient feedback responses were positive. The results of CQC collated data of patient feedback for this assessment showed 88% of patients were positive about their experience of using Newson Clinic; 8% reported a negative experience; and 4% reported a mixed experience with both positive and negative aspects.

We identified trends and themes from the patient feedback we received. Patients reporting a positive experience told us their care and treatment had improved their quality of life; they felt listened to; staff had treated them with kindness and respect; they were given a wealth of information and advice to help them make informed decisions about their care; and access to the service was easy and flexible. Patients told us:

“I finally knew I didn’t have to suffer the effects of menopause ever again.”

“I began to enjoy life again.”

“It’s given me back my quality of life.”

“Their care has literally transformed my life.”

“They helped transform my life at a time when I felt most vulnerable.”

“I can only thank them for making a huge difference in my life.”

Patients reporting a negative experience told us they were concerned about the high levels of oestrogen they had been prescribed; side effects of medication including bleeding; concerns their treatment had promoted cancer; and financial costs of appointments and follow up appointments. Patients told us:

“I felt unable to challenge the conclusions and prescriptions given to me…because of the financial pressure of paying for more consultations.”

“The clinic refused to answer my questions unless I paid for further appointments.”

“I felt the doctors were pushed into prescribing higher and higher doses of HRT when really they should have looked at other factors.”

“During the consultation there was a strong emphasis on increasing my HRT dose.”

In addition to patient feedback collated by CQC, as part of this assessment we reviewed patient survey data collated by Newson Clinic. Over a six-month period prior to our assessment, the service had received 2,216 responses to the post-appointment patient survey.

Patients rated their consultation experience as follows:

• Outstanding: 71%

• Good: 27%

• Average: 1%

• Poor: 0.5%

• Very Disappointing: 0.5%

Patients rated their overall Newson Clinic experience as follows:

• Outstanding: 67%

• Good: 30%

• Average: 2%

• Poor: 0.5%

• Very disappointing: 0.5%