We carried out a review of the data available to us about Bluebird Care (Market Harborough and Oadby) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bluebird Care (Market Harborough and Oadby), you can give feedback on this service.
Market Harborough and Oadby is a small domiciliary care agency. It provides personal care for people living in their own homes in the community. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. At the time of our inspection there were seven people using the service.
People’s experience of using this service and what we found
People were safe and complimentary with the care and support they received. People and relatives spoke positively about managers and staff, and their care and support needs were met by staff who knew them well. Staff understood how to protect people from the risk of harm.
Staff were recruited safely and received training to carry out their roles effectively. The staff team worked well together, and the managers was supportive to them recognising their achievements.
People and their relatives were involved in the planning and delivery of their care. People received their care as planned and their care records were written in a personalised way. They contained information covering all aspects of their lives so individualised support was provided. Staff always respected people’s privacy and dignity.
People’s risks were assessed, they were protected from the risk of infection and their nutritional needs were met. Staff worked in partnership with agencies to support people's health and well-being.
Staff respected people’s choices and supported them to be as independent as possible ensuring they were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and staff were listened to and were confident should they raise concerns action would be taken.
Systems to improve the quality of the service were in place. The managers were committed to providing good care to support people to achieve the best possible outcomes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 18 October 2018 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.