Background to this inspection
Updated
5 December 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care for people living in their own homes.
The service did not have a manager registered with the Care Quality Commission at the time of our inspection. A director had made an application to CQC to become the registered manager.” We will monitor this application. A registered manager and provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or manager would be in the office to support the inspection.
Inspection activity started on 09 October 2019 when we visited the office location and ended on 17 October when we carried out telephone calls to people and relatives.
What we did before the inspection
We reviewed information we held about the service and used this to plan our inspection. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
During the inspection we spoke with two people who used the service, one relative and two care staff. We also met with the care coordinator and directors who were managing the service. One director was the nominated individual. We reviewed care records for two people and looked at records in relation to the management of the service including two staff recruitment and training records, policies and procedures and quality assurance systems and processes.
Updated
5 December 2019
About the service
Market Harborough and Oadby is a small domiciliary care agency. It provides personal care for people living in their own homes in the community. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. At the time of our inspection there were seven people using the service.
People’s experience of using this service and what we found
People were safe and complimentary with the care and support they received. People and relatives spoke positively about managers and staff, and their care and support needs were met by staff who knew them well. Staff understood how to protect people from the risk of harm.
Staff were recruited safely and received training to carry out their roles effectively. The staff team worked well together, and the managers was supportive to them recognising their achievements.
People and their relatives were involved in the planning and delivery of their care. People received their care as planned and their care records were written in a personalised way. They contained information covering all aspects of their lives so individualised support was provided. Staff always respected people’s privacy and dignity.
People’s risks were assessed, they were protected from the risk of infection and their nutritional needs were met. Staff worked in partnership with agencies to support people's health and well-being.
Staff respected people’s choices and supported them to be as independent as possible ensuring they were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and staff were listened to and were confident should they raise concerns action would be taken.
Systems to improve the quality of the service were in place. The managers were committed to providing good care to support people to achieve the best possible outcomes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 18 October 2018 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.