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Reports


Review carried out on 2 October 2019

During an annual regulatory review

We reviewed the information available to us about Dr AK and N Atrey on 2 October 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on 9 October 2017

During an inspection to make sure that the improvements required had been made

Letter from the Chief Inspector of General Practice

This is a focused follow-up inspection of Dr AK and N Atrey for areas within the key questions safe. We now found the practice to be good in providing safe services.

We carried out an announced comprehensive inspection at Dr AK and N Atrey on 1 March 2016. The overall rating for the practice was good. The full comprehensive report on the 1 March 2016 inspection can be found by selecting the ‘all reports’ link for Dr AK and N Atrey on our website at www.cqc.org.uk.

At our previous inspection on 1 March 2016, we rated the practice as requires improvement for providing safe services as the arrangements in place for managing the following issues were not adequate:

  • Suitable processes were not in place to identify children at risk and vulnerable adults.

  • A paediatric oxygen mask was not available.

In addition we identified the following issues the service should improve:

  • The systems for recording significant events should be reviewed.

  • The arrangements for monitoring the supply of prescription pads should be reviewed.

  • GPs should ensure that there is a clear and to deliver high-quality care and promote good outcomes for patients, which is shared with staff and patients.

In line with agreed timescales the practice supplied documentary evidence to demonstrate how they had improved their practices in relation to the overview of safety systems and processes since the last inspection.

At this inspection we found that sufficient improvement had been achieved to update the rating for provision of safe services to good. The practice had addressed the breaches of regulation and was now compliant with all regulations. This report covers our findings in relation to those improvements.

Our key findings were as follows:

  • There were suitable processes to identify children and adults at risk and vulnerable children, adults and families.

  • A paediatric oxygen mask was available.

  • The systems for recording significant and monitoring the supply of prescription pads had been reviewed.

  • The provider had produced a mission statement which outlined the practice’s and to deliver high-quality care and promote good outcomes for patients.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Inspection carried out on 01 March 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at the practice of Drs A K and N Atrey on 01 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour, in that they open and transparent with people who use their service in relation to care and treatment.

The areas where the provider must make improvements are:

  • Ensure that the practice has processes in place to identify “children at risk” and “vulnerable adults”.

  • Ensure the practice has a paediatric oxygen mask.

The areas where the provider should make improvements are:

  • Review its processes and systems for recording significant events.

  • Review monitoring arrangements for prescription pads.

  • Ensure that there is a clear vision and strategy to deliver high-quality care and promote good outcomes for people, which is shared with staff and patients.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice