During an assessment under our new approach
Date of Assessment: 15 to 20 April 2026
Queensview Medical Centre is a GP Practice situated at Thornton Road, Northampton, NN2 6LS. The practice delivers service to approximately 9,800 patients under a contract held with NHS England. The National General Practice Profiles states that the practice population is 81% White, 7% Black, 7% Asian, 3.5% Mixed and 1.5% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 5th decile (5 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Under our previous methodology, at the last inspection in October 2016, the practice was rated good overall. This announced assessment was carried out due to the length of time since the last rating. We assessed all 5 key questions to establish if the services provided are safe, effective, caring, responsive and well-led.
During the assessment, we saw evidence of a good learning culture, where people could confidently raise concerns that were investigated thoroughly. People were protected and kept safe. Staff understood and managed risks. The premises were clean and well maintained. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The leadership team supported staff wellbeing. People were involved in decisions about their care. The practice had worked to improve patient access and to eliminate discrimination. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities.