Queensview Medical Centre

Updated 16 December 2025

Date of Assessment: 15 to 20 April 2026

Queensview Medical Centre is a GP Practice situated at Thornton Road, Northampton, NN2 6LS. The practice delivers service to approximately 9,800 patients under a contract held with NHS England. The National General Practice Profiles states that the practice population is 81% White, 7% Black, 7% Asian, 3.5% Mixed and 1.5% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 5th decile (5 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Under our previous methodology, at the last inspection in October 2016, the practice was rated good overall. This announced assessment was carried out due to the length of time since the last rating. We assessed all 5 key questions to establish if the services provided are safe, effective, caring, responsive and well-led.

During the assessment, we saw evidence of a good learning culture, where people could confidently raise concerns that were investigated thoroughly. People were protected and kept safe. Staff understood and managed risks. The premises were clean and well maintained. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The leadership team supported staff wellbeing. People were involved in decisions about their care. The practice had worked to improve patient access and to eliminate discrimination. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities.

Updated 16 December 2025

The practice encouraged and used feedback from people who used the service to make improvements. Both verbal and written complaints were investigated and used to drive improvement. Feedback from the NHS Friends and Family Test was positive. People we spoke with were positive about the quality of their care and treatment. The results of National GP Patient Survey published in July 2025 showed people were generally satisfied with services, however, scores for some areas were below local and national averages. In particular, the percentage of patients who responded positively to how easy it was to contact their GP practice on the phone was 34% compared to a national average of 53%. Leaders advised the introduction of a total triage system had improved overall patient experience with access. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how they felt valued by the practice, were engaged and listened to by leaders.