You are here

Cherish UK Ltd Requires improvement

Reports


Inspection carried out on 12 May 2021

During an inspection looking at part of the service

About the service

Cherish UK Ltd, Rochdale is a domiciliary care agency. Not everyone who uses the service received personal care. CQC only inspects where people receive personal care. This is help with tasks relating to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was providing personal care to 71 people with a regulated activity.

People’s experience of using this service and what we found

We found some shortfalls with regard to staffing rotas and training. We have made recommendation about the staff rostering system and staff training. People had assessments of need, and risk assessments in place. The service completed regular checks of daily records to identify any changes in need or action required.

The service had systems for oversight in place, but these were not always robust enough to identify where improvements could be made. We have made a recommendation about how the service can identify where improvements can be made. The service had an action plan and was working with the local authority to address some of the recent concerns that had been raised.

People’s care records contained information about their needs and regular staff knew people’s needs and preferences. Consideration had been given to people's communication needs as part of the care planning process and information could be adapted to meet people's needs. Complaints were investigated and action taken to address concerns where possible.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 20 November 2019).

Why we inspected

We received concerns in relation to safeguarding, staffing levels and record keeping. As a result, we undertook a focused inspection to review the key questions of safe, responsive and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection. The overall rating for the service has changed from good to requires improvement. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Cherish UK Ltd on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection carried out on 17 October 2019

During a routine inspection

About the service

Globe House is a domiciliary care agency. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the agency was providing personal care to 45 people.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were safe systems of staff recruitment in place. People were protected from the risk of abuse and avoidable harm by staff who understood how to recognise and respond to concerns. Medicines were managed safely.

There were sufficient staff to meet people’s needs and staff received the induction, training and support they needed to carry out their roles. People's nutritional needs were met.

People told us staff were helpful and nice. They told us staff always treated them with respect and ensured their dignity was maintained. Staff knew people well and spoke respectfully and with compassion about the people they supported.

People received personalised care that met their needs and took account of their wishes and preferences. Care records were person centred, reviewed regularly and updated when people’s needs changed.

There was a system in place for auditing and monitoring the quality of the service. People were positive about the registered manager and the way the service was run.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 October 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner