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Inspection carried out on 17 October 2019

During a routine inspection

About the service

Globe House is a domiciliary care agency. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the agency was providing personal care to 45 people.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were safe systems of staff recruitment in place. People were protected from the risk of abuse and avoidable harm by staff who understood how to recognise and respond to concerns. Medicines were managed safely.

There were sufficient staff to meet people’s needs and staff received the induction, training and support they needed to carry out their roles. People's nutritional needs were met.

People told us staff were helpful and nice. They told us staff always treated them with respect and ensured their dignity was maintained. Staff knew people well and spoke respectfully and with compassion about the people they supported.

People received personalised care that met their needs and took account of their wishes and preferences. Care records were person centred, reviewed regularly and updated when people’s needs changed.

There was a system in place for auditing and monitoring the quality of the service. People were positive about the registered manager and the way the service was run.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 October 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner