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Cherish UK Ltd Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 19 June 2021

About the service

Cherish UK Ltd, Rochdale is a domiciliary care agency. Not everyone who uses the service received personal care. CQC only inspects where people receive personal care. This is help with tasks relating to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was providing personal care to 71 people with a regulated activity.

People’s experience of using this service and what we found

We found some shortfalls with regard to staffing rotas and training. We have made recommendation about the staff rostering system and staff training. People had assessments of need, and risk assessments in place. The service completed regular checks of daily records to identify any changes in need or action required.

The service had systems for oversight in place, but these were not always robust enough to identify where improvements could be made. We have made a recommendation about how the service can identify where improvements can be made. The service had an action plan and was working with the local authority to address some of the recent concerns that had been raised.

People’s care records contained information about their needs and regular staff knew people’s needs and preferences. Consideration had been given to people's communication needs as part of the care planning process and information could be adapted to meet people's needs. Complaints were investigated and action taken to address concerns where possible.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 20 November 2019).

Why we inspected

We received concerns in relation to safeguarding, staffing levels and record keeping. As a result, we undertook a focused inspection to review the key questions of safe, responsive and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection. The overall rating for the service has changed from good to requires improvement. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Cherish UK Ltd on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 19 June 2021

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 19 June 2021

Caring

Good

Updated 19 June 2021

Responsive

Good

Updated 19 June 2021

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 19 June 2021

The service was not always well-led.

Details are in our well-Led findings below.