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Norton Canes Health Centre Good Also known as Dr W Nilar and Partner


Review carried out on 9 September 2021

During a monthly review of our data

We carried out a review of the data available to us about Norton Canes Health Centre on 9 September 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Norton Canes Health Centre, you can give feedback on this service.

Inspection carried out on 10/06/2019

During an inspection looking at part of the service

We carried out an announced focused inspection at Norton Canes Health Centre on 10 June 2019. We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the following key questions: safe, effective and well-led. We based our judgement of the quality of care at this service on a combination of:

  • What we found when we inspected
  • Information from our ongoing monitoring of data about services and
  • Information from the provider, patients, the public and other organisations.

We previously carried out a comprehensive inspection at Norton Canes Health Centre on 9 April 2015. The overall rating was Good. The report on the April 2015 inspection can be found by selecting the ‘all reports’ link for Norton Canes Health Centre on our website at .

We have rated this practice as Good overall and good for all population groups. We found that:

  • Patients received safe, effective care and treatment that met their needs.
  • Staff were supported in their roles and with their professional development.
  • The way the practice was managed promoted the delivery of person-centred care.
  • The practice understood the needs of its population and tailored services in response to those needs.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Clinical audits demonstrated quality improvement.
  • Staff felt supported by the management team, proud to work at the practice and comfortable to raise concerns.
  • The practice had very recently developed a patient participation group to proactively seek feedback from patients about the services provided.
  • The way the practice was led and managed promoted the delivery of person-centred care.

The areas where the provider should make improvements are:

  • Consider obtaining a hearing loop.
  • Continue to develop and increase the membership of the patient participation group.
  • Consider developing a practice website.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of General Practice

Inspection carried out on 09/04/2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Norton Canes Health Centre on 9 April 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe, effective, caring, responsive and well-led services. It was also good for providing services for older people, people with long-term conditions, families, children and young people, working age people (including those recently retired and students), people whose circumstances may make them vulnerable and people experiencing poor mental health (including those with dementia).

Our key findings were as follows:

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. This was evidenced in higher than average patient survey feedback and in the feedback we received about the practice.

  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.

There were areas of practice where the provider should make improvements.

  • Review and improve the availability of emergency medicines to ensure that the practice is able to respond appropriately to the range of medical emergencies likely to be experienced in general practice.

  • Provide more detailed information to patients on appropriate ways to access out-of-hours services when the practice is closed.

  • Consider the development of a formal practice vision and values.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice