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Norton Canes Health Centre Good Also known as Dr W Nilar and Partner

Inspection Summary

Overall summary & rating


Updated 26 June 2019

We carried out an announced focused inspection at Norton Canes Health Centre on 10 June 2019. We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the following key questions: safe, effective and well-led. We based our judgement of the quality of care at this service on a combination of:

  • What we found when we inspected
  • Information from our ongoing monitoring of data about services and
  • Information from the provider, patients, the public and other organisations.

We previously carried out a comprehensive inspection at Norton Canes Health Centre on 9 April 2015. The overall rating was Good. The report on the April 2015 inspection can be found by selecting the ‘all reports’ link for Norton Canes Health Centre on our website at .

We have rated this practice as Good overall and good for all population groups. We found that:

  • Patients received safe, effective care and treatment that met their needs.
  • Staff were supported in their roles and with their professional development.
  • The way the practice was managed promoted the delivery of person-centred care.
  • The practice understood the needs of its population and tailored services in response to those needs.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Clinical audits demonstrated quality improvement.
  • Staff felt supported by the management team, proud to work at the practice and comfortable to raise concerns.
  • The practice had very recently developed a patient participation group to proactively seek feedback from patients about the services provided.
  • The way the practice was led and managed promoted the delivery of person-centred care.

The areas where the provider should make improvements are:

  • Consider obtaining a hearing loop.
  • Continue to develop and increase the membership of the patient participation group.
  • Consider developing a practice website.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of General Practice

Inspection areas










Checks on specific services

People with long term conditions


Families, children and young people


Older people


Working age people (including those recently retired and students)


People experiencing poor mental health (including people with dementia)


People whose circumstances may make them vulnerable