Updated 26 June 2019
Norton Canes Health Centre is registered with the Care Quality Commission (CQC) as a partnership GP provider. The practice is part of the NHS Cannock Chase Clinical Commissioning Group and holds a General Medical Services (GMS) contract with NHS England. A GMS contract is a contract between NHS England and general practices for delivering general medical services to the local community.
The practice operates from Brownhills Road, Norton Canes, Cannock, Staffordshire WS11 9SE and provides regulated activities from this location only. The practice is one of three GP practices that operate out of a shared purpose-built building and are located on the ground floor. Although the practices share the building, the staffing, management and patient lists are different. Other health professionals also work out of the building.
The practice area is one of lower overall deprivation when compared with the national averages. At the time of the inspection the practice had 3448 registered patients. The percentage of patients with a long-standing health condition is 61% which is comparable with the CCG average but higher than the national average of 51%, meaning there could be additional demand on the service. The National General Practice Profile describes the patient ethnicity as mainly White British. The practice is an accredited research and training practice; however, the practice did not have a GP registrar at the time of the inspection.
The practice is open between 8am and 6.30pm Monday to Friday and closed on a Saturday and Sunday. Extended hours are provided on a Wednesday morning with a GP between 7am to 8am and on a Friday morning with a nurse between 7am to 8am. Patients can also access an extended hour’s service provided by Cannock Chase Clinical Alliance during evenings, weekends and bank holidays. The practice does not provide an out-of-hours service to their own patients, but patients are directed to the out-of-hours service, Staffordshire Doctors Urgent Care when the practice is closed via the 111 service. The appointment system is a book on the day system and there are a limited number of appointments with GPs and the practice nurse that can be booked in advance. Routine appointments can be booked in person, by telephone or on-line. Home visits are available to patients with complex needs or who are unable to attend the practice.
The practice staffing currently consists of:
- Two full-time GP partners (one male, one female)
- A practice nurse
- A practice manager
- A team of three administrative and reception staff
The practice does not currently provide a website. However, some information about the practice and services provided is available on www.nhs.uk