Stokesley Surgery

Updated 19 September 2025

Date of Assessment: 18 to 28 November 2025.

Stokesley Surgery is a GP practice which delivers services to 9,477 patients (as of 26 November 2025) under a contract held with NHS England.

The National General Practice Profiles state the ethnic make-up of the practice is 98.07% white, and 1.93% Asian, Black, Mixed Race or other.

Information published by the Office for Health Improvement and Disparities shows the practice population group is in the eighth decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others.

This assessment considered the demographic of people using the practice, the context the practice was working within and how this impacted on service delivery. Where relevant, further commentary is provided in the quality statement sections of this report.

We rated the key question of safe as good.

The practice had a good learning culture. Staff and patients could raise concerns. Managers investigated incidents thoroughly. Patients were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of patients and staff. They were clean and well-maintained. The practice had enough staff with the right skills, qualifications and experience. Managers made sure staff received regular training and appraisals to maintain high-quality care. Staff managed medicines well. They involved patients in planning any changes.

We rated the key question of effective as good.

Patients were involved in assessments of their needs. Staff considered patients’ communication, personal and health needs when reviewing assessments. Staff worked with all agencies involved in a patient’s care to ensure the best outcomes and smooth transitions when moving between services. Staff made sure patients understood their care and treatment to enable them to give informed consent. When a patient did not have capacity, staff involved people important to the patient to ensure decisions were made in their best interests. However, the provider did not always deliver care and treatment to patients in line with evidence-based good practice and standards. They recognised the need to improve identifying and recording patients with chronic kidney disease, and to ensure patients who received rescue steroids for asthma were appropriately followed up afterwards.

We rated the key question of caring as good.

Patients were treated with kindness and compassion. Staff protected the dignity and privacy of patients. They treated patients as individuals and supported their preferences. Patients had choice in their care and treatment. The practice supported staff wellbeing.

We rated the key question of responsive as outstanding.

Patients were involved in decisions about their care. The practice provided information people could understand. Patients knew how to give feedback and were confident the practice took it seriously and acted on it. The practice was easy to access and worked to eliminate discrimination. Patients received fair and equal treatment. The practice worked to reduce health and care inequalities through local initiatives targeted at patient groups who needed more support. Patients were involved in planning their care and understood options around choosing to withdraw or not to receive treatment.

We rated the key question of well led as good.

Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care, and they were receptive to new ideas. There was a culture of continuous improvement, with staff given time and resources to try new ideas.

Updated 19 September 2025

Patients were positive about the quality of their care and treatment provided by Stokesley Surgery.

Recent survey results, including from the national GP Patient Survey and the NHS ‘Friends and Family Test’, showed high patient satisfaction with the practice.

Patients also provided feedback directly to the Care Quality Commission (CQC) via email or telephone. Feedback we received was mostly incredibly positive.

One patient told us, “I highly commend all of the staff, including administrators, nurses and doctors. The reception staff are efficient yet pleasant and helpful. The nurses do their jobs extremely well and their appointments are always on time. I cannot speak highly enough of the practice nurses and doctors. They have recruited a group of highly professional and knowledgeable doctors.”

Another patient said Stokesley Surgery was, “one of the best surgeries I have ever encountered.”

The practice held regular meetings with the active Patient Participation Group (PPG) which represented the views of people using the practice. Members of the PPG described how the practice listened to their views and involved them in decision-making.

One member told us, “In terms of engaging with the PPG, I would say the surgery is excellent. They take it very seriously.” The practice manager was said to always attend PPG meetings with a “positive attitude to help and answer any questions. [The practice manager] has asked us for agenda items and responds favourably at all times.”

We reviewed recent information shared by Healthwatch (an organisation which acts as champion for people using health and social care services). We did not identify any concerning issues or trends.

We received positive feedback from the local Integrated Care Board (ICB). An ICB is an NHS organisation in England responsible for planning and managing health services in a specific area.