Pinfold Medical Also known as Pinfold Medical Services

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

We looked for evidence that staff protected people from avoidable harm and made sure care was delivered from environments that were clean and well maintained. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safeguarding during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Involving people to manage risks during this assessment. The score for this quality statement is based on the previous rating for Safe.

The service detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care.

The service had a contract with the owners of the building to keep the premises to an acceptable and safe standard. Within the contract it was clear what the provider and owner was responsible for. Staff and leaders completed health and safety risk assessments and undertook audits to ensure they had identified and addressed all risks. The service had a business continuity plan which was regularly reviewed and outlined how the service should continue to operate in the event of any service disruption.

The service made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs.

The service had a number of clinical and non-clinical roles, which included GPs, nurses, paramedics, pharmacists, health care assistants, social prescribers, administrative staff etc. Leaders ensured staff were up to date with all mandatory training and operated within their agreed areas of competence. Recruitment procedures were in place when employing staff, which were in line with national guidance. This included identity checks, review of qualifications, obtaining of professional references and a criminal records check. We also found where clinical staff had to be registered that these were current and up to date.

The service assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly.

The service contract with the building owners had a cleaning service built within it to ensure the building was kept clean and tidy. The service demonstrated how this was monitored to ensure a consistent standard of cleanliness. During our onsite visit, the service's premises and a sample of equipment reviewed was noted to be visibly clean. The service had an infection prevention and control lead who explained their role and how they supported staff. We saw that regular monitoring and audits were taking place and a risk assessment that identified areas of concern was in place. Staff we spoke with knew who the infection prevention control lead person was and felt infection control measures were sufficient to protect staff and people. Staff had completed relevant training in infection prevention and control.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.