Letter from the Chief Inspector of General Practice
We carried out a comprehensive inspection of Bennfield Surgery on 22 July 2015. Specifically, we found the practice to be good for providing safe, effective, caring, responsive and well-led services. It was also good for providing services for the older people, people with long-term conditions, families, children and young people, working age people (including those recently retired and students), people living in vulnerable circumstances, and people experiencing poor mental health (including people with dementia).
Our key findings across all the areas we inspected were as follows.
- Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Opportunities for learning from internal and external incidents were maximised.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information was provided to help patients understand the treatment choices available to them.
- The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the Patient Participation Group (PPG).
- The practice had good facilities and was well equipped to treat patients and meet their needs. Information about how to complain was available and easy to understand.
- The practice had a well-established and well trained team and had expertise and experience in a wide range of health conditions.
- The practice had a clear vision which had quality and safety as its top priority. A delivery plan for the next 12 months was in place, was monitored and regularly reviewed and discussed with all staff. High standards were promoted and owned by all practice staff.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice