This practice is rated as Good overall. (Previous inspection – 30 March 2016: Rating Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Manor Surgery on 19 February 2019 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risks to patients and staff. When incidents occurred, the practice learned from them and improved their processes.
- The practice proactively monitored the effectiveness and appropriateness of the care it provided to ensure treatment was appropriate.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients were able to access the appointment system and reported that they could access care when they needed it.
- The practice continuously reviewed the needs of its patient population and adapted processes to improve services for its population.
There were areas where the provider should consider making improvements:
- Review systems to monitor the exception reporting of patients with long term conditions from national data submissions.
- Continue to identify means of improving cervical screening uptake and monitoring external uptake.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice