During an assessment under our new approach
We carried out this assessment of the equity in access quality statement in March 2024 as part of our work to understand how the practice was working to meet patient demand and to better understand the experiences of people who use services. We found patients experienced a high standard of access to services with a diversity of appointment types and diverse means of accessing services. There were support systems for people with additional or specific needs, such as disabled patients. There was a dedicated access to care system for patients with complex or specific care needs, supporting them to be cared for in a timely way within a community setting. The practice sought and used patient feedback, including ongoing liaison with the patient participation group to improve access to primary care. Both national GP survey results and feedback from patients to CQC demonstrated highly positive patient experience with timely care and support. The results of our findings have led us to rate the quality statement as Outstanding.