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Inspection Summary


Overall summary & rating

Good

Updated 4 April 2019

This practice is rated as Good overall. (Previous inspection – 30 March 2016: Rating Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Manor Surgery on 19 February 2019 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risks to patients and staff. When incidents occurred, the practice learned from them and improved their processes.
  • The practice proactively monitored the effectiveness and appropriateness of the care it provided to ensure treatment was appropriate.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients were able to access the appointment system and reported that they could access care when they needed it.
  • The practice continuously reviewed the needs of its patient population and adapted processes to improve services for its population.

There were areas where the provider should consider making improvements:

  • Review systems to monitor the exception reporting of patients with long term conditions from national data submissions.
  • Continue to identify means of improving cervical screening uptake and monitoring external uptake.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good