Greengate Medical Centre

Updated 8 June 2026

Date of Assessment: 22 June 2026 Greengate Medical Centre is a GP practice and delivers services to approximately 11,547 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 70.8% White, 23.4% Asian, 2.6% Mixed, 1.8% Black and 1.2% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 10th decile (10 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff maintained a clean environment and ensured equipment was appropriately maintained to keep people safe. They assessed and managed infection prevention and control risks effectively and took appropriate action to minimise the spread of infection. At the time of our inspection, the practice had an interim infection prevention and control lead in place while arrangements were being finalised to appoint a permanent lead. There were enough suitably skilled, qualified and experienced staff to meet people’s needs. Staff supported people to live healthier lives and monitored their care and treatment to help ensure positive and consistent outcomes. They treated people with kindness, empathy and compassion, and respected their privacy and dignity.
People were able to access care, treatment and support when they needed it. The service had a clear vision and strategy that considered the needs of people using the service and the wider community. Staff understood their individual roles and responsibilities, and leaders held staff to account through clear and effective governance processes, ensuring oversight of actions, behaviours and performance.
 

Updated 8 June 2026

As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey, which showed most people were satisfied. For example, 88.5% of respondents were positive about their overall experience of the GP practice, compared to the national average of 75.4%. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how leaders made positive changes because of feedback.