During an assessment under our new approach
Date of Assessment: 16 May 2025 to 19 May 2025.
Ordsall Health Surgery is a GP practice and delivers service to 11,757 patients under a contract held with NHS England. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is 2. Population areas are divided into 10 groups (or deciles), numbered 1 to 10. The lower the number of the population group (or decile), the more deprived the population, relative to the local area.
This assessment considered the demographics of the people using the service, the context the service was working within and, how this impacted service delivery.
Where relevant, further commentary is provided in the quality statements section of this report.
The Ordsall Health Surgery had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks.
The facilities and equipment met the needs of people, were clean and well-maintained and risks were mitigated.
There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care.
Staff managed medicines well and involved people in planning any changes.
Systems in place ensured blood and test results were responded to and delays in treatment avoided or investigated, particularly in relation to pre and undiagnosed diabetes and cancer treatment.
We found the provider took steps to promote workforce well-being. Leaders ensured the workforce shared and understood the vision of the leaders.
There were examples of outreach work and partnership working with local communities.
There was a strong culture of checking and auditing how well the practice performed clinically, and administratively.