We carried out a review of the data available to us about Homecare Services (Bury) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Homecare Services (Bury), you can give feedback on this service.
Homecare Services (Bury) is a is a domiciliary care service providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive
personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the service was providing personal care to 43
older people.
People’s experience of using this service and what we found
Medicines were administered and audited in line with established best practice. Policies, procedures and staff knowledge reflected this. The registered manager assessed staff competence on a regular basis.
Recruitment procedures were in place and there were enough staff on duty to meet people's needs. Staff received appropriate training and supervision to provide care in a person-centred way.
People were encouraged to maintain levels of independence by staff who had regard to their likes, dislikes and individualities.
People had the right support to eat and drink. There were strong links to local health teams and initiatives to help people stay well and provide effective access to health services.
Care plans contained detailed information with regard to people's support needs and were reviewed regularly. People, and where appropriate their relatives, were involved in the care planning process.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported
this practice.
The management team and staff worked in partnership with health and social care professionals to ensure people received effective care. Systems were in place to manage and respond to complaints and lessons were learnt when things had gone wrong.
The service was well-led by a registered manager who took personal accountability and ensured the culture was open, supportive and inclusive. Record keeping, and quality assurance processes were clear. The registered manager was committed to identifying ways of continually improving the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This is the first inspection of this service which registered with CQC on 25 October 2018.
Why we inspected
This was a planned inspection based on the date the service first registered with CQC.