During an assessment under our new approach
Homecare Services (Bury) is a domiciliary care agency that provides personal care to people living in their own homes. At the time of the assessment, 63 people were receiving support with personal care. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care, this includes support with tasks related to personal hygiene and eating.
We gave 24 hours' notice of the inspection, as we needed to ensure the right people were available in the office. This assessment took place between 13 November and 9 December 2025; we visited the service office on the 13 and 19 November 2025. During the assessment we assessed all the quality statements under the key questions of safe, effective, caring, responsive and well led.The service had a manager registered with the Care Quality Commission.
Effective quality assurance systems were in place to evidence ongoing monitoring and identify areas for continuous improvement. Discussions with the management team demonstrated good oversight, and they responded promptly to any changes in need or concern. Management further ensured the safety of individuals and staff by providing training and support linked to specific support needs.
People’s support was thoroughly assessed and planned for. This ensured their individual needs, wishes, and preferences were reflected.
Staff were safely recruited, and a programme of training, development, and support gave them a clear understanding of their role. Staff told us teamwork was good, and communication very effective. Supervisions and spot checks were provided ensuring staff were competent and felt well supported. Staff told us they felt valued and listened to.
The team maintained strong working relationships with partner agencies, ensuring people’s needs were safely and effectively met.