Homecare Services (Bury)

Updated 10 June 2025

Homecare Services (Bury) is a domiciliary care agency that provides personal care to people living in their own homes. At the time of the assessment, 63 people were receiving support with personal care. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care, this includes support with tasks related to personal hygiene and eating.

We gave 24 hours' notice of the inspection, as we needed to ensure the right people were available in the office. This assessment took place between 13 November and 9 December 2025; we visited the service office on the 13 and 19 November 2025. During the assessment we assessed all the quality statements under the key questions of safe, effective, caring, responsive and well led.The service had a manager registered with the Care Quality Commission.

Effective quality assurance systems were in place to evidence ongoing monitoring and identify areas for continuous improvement. Discussions with the management team demonstrated good oversight, and they responded promptly to any changes in need or concern. Management further ensured the safety of individuals and staff by providing training and support linked to specific support needs.

People’s support was thoroughly assessed and planned for. This ensured their individual needs, wishes, and preferences were reflected.

Staff were safely recruited, and a programme of training, development, and support gave them a clear understanding of their role. Staff told us teamwork was good, and communication very effective. Supervisions and spot checks were provided ensuring staff were competent and felt well supported. Staff told us they felt valued and listened to.

The team maintained strong working relationships with partner agencies, ensuring people’s needs were safely and effectively met.

Updated 10 June 2025

We spoke with people and their relatives by telephone on 17 and 18 November 2025. We obtained feedback from 8 people and 9 relatives. Five health and social care professionals also provided feedback. Everyone we spoke with was positive about the service. The feedback highlighted the genuinely caring nature of Homecare Services (Bury).

Without exception all the people we spoke with praised staff for their kindness, compassion, and personalised care. People and their relatives told us they were actively planning and reviewing the care so changes in need were safely met.

One individual in receipt of personal care reflected upon the positive impact their care has had upon them, but also their family life. Carers were described as respectful upon their visits. They explained, “With their support they have really helped us as a family to overcome the difficulties that I faced whilst recovering.”

Staff spoken with provided examples of how they actively engaged and involved people in making decisions about their day-to-day support.

Health and social care professionals spoke about the positive working relationship they had with the team, describing them as responsive and proactive. A social care professional told us, “I have worked with Bury Home Care Services frequently and find them to be an excellent service provider. Staff consistently go above and beyond. They provide strong oversight and management, ensuring clients receive the care they need."