Brewer Street Surgery Also known as Brewer Street Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity.

In the previous 12 months, 96.9% of respondents to the Friends and Family Test said that their overall experience of the service was Good or Very Good.

Data from the National GP Patient Survey 2025 to 2026 showed that 86% of respondents were positive about their overall experience of their GP practice. This was above the national average of 77%.

The service had arrangements to promote people’s privacy. For example, staff took people to a designated room if they were upset or required privacy.

Data from the National GP Patient Survey 2025 to 2026 showed that 91% of respondents stated that during their last appointment, the healthcare professional was very good or fairly good at treating them with care and concern. This was above the national average of 86%.

During this assessment, we received 53 pieces of feedback from our Give Feedback on Care facility, of which 45 were positive. Feedback was consistent in its praise for clinical care across the service and the reception team were mentioned for their approach to their roles which people found personable and kind. However, mixed comments were focused on access for appointments and length of time people were waiting for their appointment when they arrived at the service.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.