- GP practice
Brewer Street Surgery Also known as Brewer Street Surgery
Assessment report published 18 August 2026
Contents
Ratings
Our view of the service
Date of Assessment: 7 May 2026. Brewer Street Surgery is a GP practice and delivers services to approximately 9,079 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 84.9% White, 7.76% Asian, 2.6% Mixed, 2.8% Black and 2% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 6 decile (6 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.
Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.
The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience. This included reviewing 53 comments from people who use the service through the CQC Give Feedback on Care online facility. Of these, 45 were overwhelmingly positive about the quality of their care and treatment, compared to 8 mixed comments. People praised the GPs and reception staff and commented positively about how they were treated for their clinical care. They described how staff treated them with kindness and compassion and respected their privacy. However, negative comments included concerns about access to the service which included long waits for face-to-face appointments. The service responded to this by increasing the number of face-to-face appointments available.
Results of recent surveys, including the 2025 National GP Patient Survey, showed the service was above the national average for the overall experience of people using the service with 86% responding positively compared to the national average of 77%. There was an active patient participation group (PPG) who represented the views of people using the service.