20 May 2019
During a routine inspection
Oaklands Care Home was registered under a new provider in November 2018. The service is registered to provide care and support for up to 31 people.
People’s experience of using this service:
The provider did not have robust systems in place to ensure people were protect from avoidable harm.
Documentation relating to the care and support people required was not always accurate or person centred.
Investigations into incidents and accidents were not always analysed to learn lessons and prevent future occurrences.
Complaints were not consistent dealt with in an appropriate manor.
Governance systems were not always effective in driving improvement.
Requirements of the Mental Capacity Act 2005 were not consistently applied.
People were not always treated with dignity and respect.
People were not always provided with appropriate meals.
Activities were not always person centred and staff were not able to spend reasonable lengths of time with people to meet their social and emotional needs.
The provider was in the process of developing the environment to ensure it supported people who were living with dementia to remain safe and as independent as possible.
Staff understood how to raise a safeguarding concern and felt confident the provider would take action should any form of abuse be observed.
Staff were recruited safely, and people told us there were sufficient numbers of staff employed.
Relatives were complimentary about the quality of care provided.
Rating at last inspection:
The service had not previously been inspected
Why we inspected:
This was the first scheduled inspection following the homes registration.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk